Regional Solar Installation & Maintenance Technician, South East (Nigeria)

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Regional Solar Installation & Maintenance Technician, South East (Nigeria)

Department: Operations

Employment Type: Permanent - Full Time

Location: Nigeria


Description

Location : Awka, Nigeria

About the Role:
Sun King is seeking a highly skilled and motivated Regional Installation & Maintenance Technician to serve as the key technical expert for solar inverters within an assigned region. This role is central to ensuring exceptional end-to-end service delivery and customer satisfaction.

What you would be expected to do

Technical Service Delivery & Customer Satisfaction:
  • Execute high-quality installation, commissioning, troubleshooting, and repair of Sun King solar inverter systems for customers within the assigned zone or region.
  • Follow company technical standards, safety protocols, and service level contracts for all field activities.
  • Serve as the main technical contact for complex customer issues, ensuring timely and effective resolution to maintain strong customer satisfaction.
  • Maintain a professional demeanour and positively represent the brand during all customer engagements.
System Performance Monitoring & Proactive Maintenance:
  • Utilise remote monitoring platforms to track the performance and condition of installed solar inverter systems within the zone.
  • Evaluate performance data to identify systems that require attention, diagnose potential issues remotely, and initiate proactive maintenance visits to prevent failures.
  • Prepare reports on system uptime, performance ratios, and recurring fault codes to enhance product improvements and service planning.
Quality Assurance via Installation Audits:
  • Conduct routine remote and on-site audits of installations completed by internal teams and third-party installers.
  • Review installations against Sun King’s quality checklists, ensuring adherence to technical, safety, and customer service standards.
  • Provide constructive feedback and corrective action plans based on audit outcomes, and follow up to ensure issues are addressed.

Installer Network Management & Development:
  • Identify, onboard, and train third-party installers to expand service coverage within the assigned zone.
  • Deliver regular technical training and performance reviews for partner installers, using audit insights to guide development.
  • Oversee the daily activities of the installer network, offering technical guidance and technical assistance as needed.
Operational Excellence & Reporting:
  • Accurately document all service activities, audit results, and spare parts utilisation using company systems.
  • Submit detailed periodic reports to the After-Sales Manager covering service trends, system performance, audit findings, and installer performance.
  • Manage the inventory of spare parts, tools, and equipment within the zone.
Safety & Compliance:
  • Promote a strong culture of safety, ensuring all personal and partner activities comply with Sun King’s health, safety, and environmental policies.

You might be a strong candidate if you

  • A degree in engineering or another relevant discipline.
  • 4+ years of experience in after-sales service delivery and technical assistance within the electronic consumer goods, solar inverter systems, or mobile device industry.
  • Strong knowledge of solar inverter systems, including installation, troubleshooting, and maintenance processes.
  • Solid awareness of solar PV systems, electrical wiring standards, and power electronics.
  • Proficiency in diagnostic tools, software, and remote monitoring platforms.
  • Excellent verbal and written communication skills, with the ability to simplify information and communicate effectively with diverse audiences to achieve results.
  • Dedication to delivering high-quality customer service and resolving technical issues.
  • Ability to remain calm and composed under pressure.
  • Strong efficiency, organisational skills, and attention to detail.

What Sun King Offers

  • Professional growth in a dynamic, rapidly expanding, high-social-impact industry
  • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
  • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
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